Handover
When the assistant passes a conversation to a person, for example because the case is complicated or sensitive.
Knowledge base
Resolution rate.
The share of conversations the assistant handles without anyone on the staff having to step in.
01Explanation
How it works
The resolution rate is the measure that best shows whether an AI assistant is doing its job. A conversation counts as resolved when the customer got their answer or action without the case having to be handed over.
The figure varies a lot between industries and depends on how good the material is and which systems the assistant can reach. A low figure at the start is common and often points to answers missing from the material.
02In practice
In customer service
It is the figure that decides whether the assistant is worth its price. We go through it with you every month, and the patterns in the questions usually show what needs adding.
04Get started
See how it works for you
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.