Resolution rate
The share of conversations the assistant handles without anyone on the staff having to step in.
Knowledge base
Handover.
When the assistant passes a conversation to a person, for example because the case is complicated or sensitive.
01Explanation
How it works
No AI assistant should try to solve everything. The handover is what lets the customer move on when the assistant does not know the answer, when the case needs a decision or when the customer asks for a person.
A good handover includes the whole conversation, so whoever takes over knows what has already been said and the customer does not have to start again.
02In practice
In customer service
Our assistants hand over with the whole conversation attached. The handover follows rules we set together with you, and if a question gets stuck that should have gone on, we adjust the rule.
04Get started
See how it works for you
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.