Ethics
AI on human terms.
Kodivo was founded on a simple conviction: technology should make the working day better for the people who use it, not replace them.
01Assist
Assist, not replace
We deliberately do not talk about staff cuts. Our aim is to automate the dull, time-consuming routine work, such as answering the exact same question about opening hours or delivery 50 times a day. When the AI takes care of that, your employees get time back for what they do best.
02Availability
Available when your team cannot be
Visitors are active on the website around the clock, while your own staff go home in the evening. At Micki of Sweden the conversations were spread across the whole day, evenings and weekends included.
A customer who gets no answer at that moment may leave the site without buying or booking. With an assistant that answers straight away, the visitor gets help while the interest is still there, without your staff having to work evenings.
03Data security
Transparency and data security
Ethical AI is also about respect for data. The assistant may only read and write what you have approved. Sensitive data such as personal identity numbers and card numbers is masked before the message is used any further, and the traffic to and from the chat is encrypted. When the agreement ends, your knowledge base and your conversations are deleted, from our side and from the platform behind the assistant.
How the masking works is on the security page. Do you have questions about how your data is handled? Get in touch, we are happy to go through it in detail.
04The promise
“We want to show that AI can be of real use and still be honest about its limits.”