Answers from your own material
Price lists, terms and your own pages are loaded in. Change the terms and the answers change.
What it does
More than a chatbot that answers questions
An AI assistant in a chat widget on your company website. It knows your business and reaches your systems.
Looks up orders and returns
Fetches the order from your webshop and starts an exchange right there in the chat.
Books and moves appointments
Suggests available times, reschedules and cancels. The confirmation goes out immediately.
Sorts enquiries
Asks the follow-up questions and only passes on what is worth following up.
Answers in the customer's own language
Same assistant, same source. Eight languages came up at our first customer.
Hands over to you
Brings in a person when needed and passes on the whole conversation.
Every task in detail is on Services.
How it works
Getting started
From the first conversation to going live usually takes a couple of weeks. You do not have to rebuild anything, and we handle the installation.
We get to know your company
We go through what customers ask about today and where the answers are.
We build the assistant
Flows, tone of voice and connections to your systems. Your own material is loaded in.
You test it first
The assistant runs in a version only you can see, until you are happy.
It goes live
We add it to your website and go through the conversations every month.
What is asked of you along the way is set out in the FAQ.
In practice
See AI in practice
First a real conversation from an assistant that is live today. Then an example of how a connection can sound. You can try the chat widget on this page yourself.
AI assistant
Online now
AI assistant
Our digital assistant is here to answer your questions.
Today 14:07
Where is my order 4412?
It was sent yesterday and is now waiting at your pickup point. You can collect it until Friday.
Can I return the jumper?
Yes. Under the shop's return policy you have 30 days. Would you like me to start the return?
Start the return
Talk to a person
Type your question here…
An example, not a real customer. This is how a conversation can sound when the assistant is connected to an online shop. The chat widget in the corner is the real assistant.
Case study
Micki of Sweden: two months of real conversations
A Swedish toy company with customers in Sweden and abroad. The figures come from the assistant's own conversations, from the launch in June 2026 to 20 August. None of it comes from a demo.
The challenge
A large range and the same questions about age, size, shipping and stockists, over and over, in a shop that never closes.
The solution
An AI assistant that answers from Micki's own material, suggests products based on age and needs, and hands over to customer service when needed.
The result
488
customer conversations
4.64/ 5
average rating from 28 ratings
20
countries represented
8+
languages in the conversations
“You have been wonderful and informative, thank you.”
96 per cent of the ratings were four or five stars. Read the full case study.
The value
What your company gets out of it
Less time on the same questions, and customers who get answers while they are still on the page.
Less manual work
Shipping, returns and opening hours are answered automatically instead of landing in your inbox.
Faster answers
The customer gets an answer within seconds. At Micki of Sweden the average was 1.8 seconds.
Customer service around the clock
Questions on evenings and weekends are answered right away, even when you have gone home for the day.
Enquiries that do not go cold
The assistant asks the follow-up questions straight away and passes the whole conversation to you.
Customer service that can grow
More questions and more languages do not require more staff. The same assistant answers in the customer's own language.
Sound familiar? Tell us about your most common questions and we will show you how it would look at your company.
Who it is for
Built for companies that get the same questions every day
The assistant is built from scratch for every customer. Four situations are the most common.
Online retail
Product questions, stock levels, shipping, returns and where the order is.
Service businesses
Common questions, bookings and enquiries sorted before they reach you.
Customer service and support
Relief on the recurring cases, with handover when it is needed.
Companies in several markets
One assistant for every market instead of one per country.
How the assistant is used in each situation is on Services.
Integrations
Connect to your systems
The assistant fetches real information from the tools you already use, rather than giving general advice.
Shopify
Zendesk
HubSpot
Salesforce
Gmail
Twilio
Google Sheets
Airtable
Using a different system? If it has an API, we can look into connecting it. What each connection does is on Services.
Why Kodivo
An assistant built for your company
Built for your company
The assistant is built for each customer, from your material, your processes and your most common questions.
Connected to your systems
It fetches information from the tools you already use, and only does what you have approved.
A person when it matters
Complex and sensitive cases are handed over to you, with the whole conversation attached.
The same two people all the way
You talk to the founders, from the first demo to the follow-up every month.
Who we are is on About.
Security and AI
You decide what the AI may do
What the assistant is not allowed to do matters as much as what it can.
Does not make answers up
If it does not know, it says so and passes the question on. It does not guess.
Only does what you have approved
You decide what it may read and what it may write, system by system.
Masks sensitive data
Email addresses, phone numbers and ID numbers are masked before the message is used any further.
Says that it is an AI
It never pretends to be a person, and hands over when the case calls for it.
The knowledge base and the conversations are deleted when the agreement ends. There is more on our ethics page and in the walkthrough of the masking.
FAQ
The questions we get most often
Can it be added to our existing website?
Yes. You do not have to rebuild anything, and we handle the installation.
How long before it is up and running?
Usually a couple of weeks, in four steps.
Can it be connected to our systems?
Shopify, Zendesk, HubSpot, Salesforce and Gmail are the most common. If the system has an API it is possible.
What happens when it does not know the answer?
It says so and hands over to you, with the whole conversation attached.
How is customer data handled?
Sensitive data is masked automatically, and you decide how long conversations are kept.
What does it cost?
We set the price after the demo, once we know what the assistant needs to handle at your company.
Get started
See what Kodivo can automate at your company
In a short demo we show how an AI assistant can be used for your needs, with your own questions. It takes fifteen minutes. We set the price after the demo.