Answers from your own material
We load in price lists, shipping and returns terms, the FAQ and the pages you already have. The assistant answers from that and can show where the answer comes from. Change your terms and the answers change.
Services
Most chatbots answer. Ours do something about it.
Most chatbots can answer questions. Ours do more than that. They look up orders, book appointments and pass on whatever needs a person.
Here is what that means in practice, from what the assistant does on an ordinary Tuesday to how it connects to the systems you already use.
01Agents
An assistant that lives on your website
An AI assistant that lives on your website and knows your business. It answers your customers' questions around the clock, fetches details from your systems and takes care of the things that would otherwise have been an email in the inbox on Monday morning.
It gets better over time. Not on its own, but because we read the conversations and adjust it to what customers actually ask about.
Our assistants can be built into your existing website.
9:41
AI assistant
Online now
Today 11:24
Hi! Where is my order 4412?
It was sent yesterday and is waiting at the collection point on Storgatan 4. You can pick it up any time up to Friday.
Can I change the size of the jumper?
Yes, you have 30 days to exchange it. Would you like me to start an exchange for size L?
02What it does
What the assistant does
Everything below happens in the same chat widget, without the customer leaving the page or waiting for opening hours.
Looks up an order
The customer wonders where the parcel is. The assistant fetches the order from your e-commerce system and answers with the right details, instead of sending a link to a tracking page.
Handles exchanges and returns
Goes through your terms, checks that the order can be returned and starts the case straight away in the chat.
Books and moves appointments
Suggests free times, books, rebooks and cancels. The confirmation goes out straight away.
Sorts enquiries
Asks the follow-up questions a salesperson would have asked anyway, and passes on only what is worth following up. The rest it answers itself.
Sends confirmations and reminders
Email or text message right after the conversation, with what was actually said. Nobody has to write it out by hand afterwards.
Hands over to you
When a question is too sensitive or too complicated, the assistant brings in a person and passes on the whole conversation. The customer does not have to start over.
Answers in several languages
The same assistant answers in the language the customer writes in, with the same details from the same source.
Is there a task that is not listed here? Ask us, most things can be built. See also how it went at Micki of Sweden after two months.
03Systems
Connects to your systems
An assistant that cannot reach your systems can only talk. Ours connect to what you already use, so the answers are real details instead of general advice.
E-commerce
Shopify. Looks up orders, checks stock levels and answers product questions.
Ticket handling
Zendesk. Creates and updates tickets, and finds the customer in the system.
Customer records
HubSpot and Salesforce. Adds new contacts and enquiries from the conversations.
Email and text messages
Gmail and Twilio. Sends confirmations, reminders and summaries.
Spreadsheets and lists
Google Sheets and Airtable, for the things that do not yet live in a proper system.
The rest
If the system has an API we can connect to it. Beyond that we reach over 2,000 services through ready-made connections.
Shopify
Zendesk
HubSpot
Salesforce
Gmail
Twilio
Google Sheets
Airtable
AI assistant
Online now
AI assistant
Our digital assistant is here to answer your questions.
Today 10:12
Do you have it in stock in size 40?
One moment, let me check the stock.
Fetching stock level and price
Yes, size 40 is in stock. Six left.
Linen cushion 50 x 50, sand
SEK 349
6 in stock, ships today
Type your question here…
An example of how a connection looks in the chat. The information is fetched from the system in the moment, it is not written into the assistant.
Is your system missing from the list? Get in touch and we will check whether it can be connected.
04How it works
From the first conversation to going live
From the first conversation to an assistant that meets your customers usually takes a couple of weeks.
We go through your questions
What customers get in touch about today, and where the answers are.
We build the assistant
Flows, tone of voice and connections to your systems. Your material is loaded in.
You test it first
The assistant runs in a version only you can see, until you are happy with it.
It goes live
We put it on your website and review the conversations every month.
05Follow-up
You see what it does
A chatbot that nobody follows up on never gets better than it was on the first day. Follow-up is therefore part of the service, not an add-on.
Every conversation can be read
All conversations are saved as text. You can go back and see exactly what was said, word for word.
You see what customers ask about
The patterns in the questions show what is missing on the website. That is often the most useful part of the whole service.
How much it resolves on its own
The share of conversations handled without anyone at your end stepping in. That is the number that decides whether the assistant is worth its price.
We keep adjusting it
Every month we go through the conversations, correct what went wrong and add what was missing.
Monthly report
Example
412
conversations in the month
68%
handled without you
4.6
average rating
What customers asked about
Products and recommendations
146
Shipping and delivery
71
Price
54
Returns and exchanges
38
Other
29
The report goes out every month, together with what we changed and what we suggest next.
An example of the report. The figures are invented, the format is what you get.
06Limits
What it does not do
What the assistant is not allowed to do matters just as much as what it can do.
Does not make up answers
If the assistant does not know, it says so and passes the question on. It does not guess just to avoid leaving a question unanswered.
Does only what you have approved
You decide which systems it may read from and which it may write to. It can look up an order without being able to change it.
Handles data carefully
Sensitive data is masked before the message is used any further, and the conversations are deleted when the agreement ends.
Where the line goes
We think an assistant should say that it is an assistant, and hand over when a case needs a person. How we think about responsibility and openness is set out in more detail on our ethics page.
Do you have questions about what the assistant may and may not do at your company? Ask us, we are happy to answer in detail.
07Get started
Would you like to see it in practice?
We are happy to show how an AI assistant would work on your own website, with your own questions. It takes fifteen minutes. We set the price after the demo, once we know what the assistant needs to handle at your company.