Chatbot
A program that answers in a chat. The word is often used for rule-based bots that follow pre-written flows.
Knowledge base
AI assistant.
A program that answers questions in a chat widget using a language model, based on a company's own material.
01Explanation
How it works
An AI assistant understands what the customer writes even when the question is misspelt, long or asked in another language. It finds the answer in the company's material, such as price lists, terms and FAQs, and phrases a reply in its own words.
Connected to the company's systems, it can also do things: look up an order, check stock, book a time or create a ticket. That is what sets it apart from a chatbot that only answers.
02In practice
In customer service
At Kodivo the assistant is built for each customer, from their material and most common questions. It says that it is an AI, hands over to a person when needed and is followed up every month. How it differs from a chatbot is covered in its own guide.
04Get started
See how it works for you
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.