Data processor
Someone who processes personal data on behalf of someone else, for example a provider running an AI assistant for a company.
Knowledge base
Masking.
When sensitive data, such as phone numbers or card numbers, is replaced with characters before the message is used further.
01Explanation
How it works
People write things in a chat they would never put in an email. Masking recognises data by its shape, such as a sixteen-digit card number, and replaces it before the text is used further in the conversation.
Masking catches what has a clear shape. Names and street addresses look like any other words and are therefore harder to recognise.
02In practice
In customer service
In our assistants, seven kinds of data are replaced with asterisks: email addresses, phone numbers, personal identity numbers, card numbers, postcodes, IP addresses and links. Names and street addresses are not caught. How the masking works.
04Get started
See how it works for you
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.