API
The interface that lets two systems talk to each other. If a system has an API, it can usually be connected to.
Knowledge base
Integration.
A connection between the assistant and another system, so it can fetch or send details.
01Explanation
How it works
Without integrations an AI assistant can only answer from text. With them it can answer with real details about that particular customer, and do things that would otherwise need a person.
Every integration has to be decided: which details to fetch, what may be changed and what happens if the system does not respond.
02In practice
In customer service
Our most common integrations are Shopify for orders and stock, Zendesk for tickets, HubSpot and Salesforce for new contacts, Gmail and Twilio for confirmations, and Google Sheets and Airtable for what does not yet live in a proper system.
04Get started
See how it works for you
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.