Intent
What the customer actually wants done with their question, such as tracking an order or rebooking a time.
Knowledge base
Conversation flow.
The path a conversation follows, from the customer's first question to an answer, an action or a handover.
01Explanation
How it works
In a rule-based chatbot the flow is the whole bot: every step is pre-written. In an AI assistant the language model phrases answers freely, but flows are still used where order matters, for example when a booking is made or a return is started.
A good flow only asks the questions that are needed, in an order that feels natural, and has a way out to a person.
02In practice
In customer service
We build flows for whatever needs steps in the right order, such as bookings, returns and enquiries that should go on to you. Everything else the assistant answers directly from your material.
04Get started
See how it works for you
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.