Language model
The AI model that understands and writes text. Often called an LLM, a large language model.
Knowledge base
Generative AI.
AI that creates new content, such as text, images or sound, instead of only sorting or recognising what already exists.
01Explanation
How it works
Language models are the most common form of generative AI. They write a new text for every question instead of choosing a ready-made answer from a list.
That makes the answers natural and suited to the question, but also means each answer is phrased anew. So generative AI in customer service needs clear material and rules for what it should not answer.
02In practice
In customer service
In an AI assistant for customer service, generative AI phrases the answer, while facts such as prices, stock and order status are fetched from your material and your systems.
04Get started
See how it works for you
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.