Chatbot
A program that answers in a chat. The word is often used for rule-based bots that follow pre-written flows.
Knowledge base
Intent.
What the customer actually wants done with their question, such as tracking an order or rebooking a time.
01Explanation
How it works
The same intent can be phrased a hundred ways. "Where is my parcel", "have you sent my order" and "when will it arrive" are all about tracking an order.
Rule-based chatbots recognise intents from keywords and example sentences. A language model understands the intent better even when the phrasing is unexpected, but it is still the intent that steers what the assistant does next.
02In practice
In customer service
When we build an assistant, we start with what your customers contact you about today. Those are the most common intents, and for each one we decide whether the assistant should answer, fetch something from a system or hand over.
04Get started
See how it works for you
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.