Where is my order?
The assistant fetches the order from your store and replies with its status and where the parcel is, instead of sending a link to a tracking page.
For online stores
Customer service in your online store, even when you are closed.
Most questions in an online store are the same questions every day. Where is my parcel, can I exchange it, is my size in stock. An AI assistant in the chat widget answers them straight away, from your own material and your own systems, and hands over to you when a case needs a person.
01The questions
What customers ask, and what the assistant does
Can I exchange or return it?
It goes through your terms, checks that the order can be returned and starts the exchange right in the chat.
Is it in stock?
Stock levels and prices are fetched from the system in the moment. They are not written into the assistant, so they never go out of date.
What does shipping cost?
Shipping, delivery times and payment options are answered from your terms. Change your terms and the answers change.
Which one suits me?
The assistant suggests products based on what the customer tells it, such as age, size or use, and links to them.
Can I talk to someone?
Complicated and sensitive cases are handed over to you with the whole conversation attached, so the customer does not have to start again.
Wondering which of your questions could be automated? Get in touch and we will go through them in the demo.
02Connections
Connected to your store, not just to a text
Without a connection an assistant can only give general answers. With one, it answers with real details about that particular customer's order.
Shopify
Orders, stock levels and product questions. How it works is in the Shopify guide.
Tickets
Zendesk. Tickets are created and updated when something needs following up by you.
Confirmations
Gmail and Twilio. Confirmations and reminders go out by email or text message.
Other systems
If your store or business system has an API, we can connect to it.
Permissions
You decide what the assistant may read and write. It can look up an order without being able to change it.
03In practice
Micki of Sweden, two months of real conversations
Micki of Sweden is a Swedish toy company that has made toys since 1944. The range is large and so is the number of questions: which toy suits a three-year-old, how big is the doll, what does shipping to Norway cost.
From the launch in June 2026 to 20 August, the assistant had 488 customer conversations, with an average rating of 4.64 out of 5 from 28 ratings. The conversations came from 20 countries and were held in more than eight languages, and 74 per cent of them came from mobile.
04FAQ
Questions from online stores
Do we need to rebuild our online store?
No. The assistant is added to the site you already have, and we handle the installation.
Does it work with platforms other than Shopify?
If the platform has an API, we can connect to it. Send us the name and we will tell you whether it works.
Does it answer in languages other than Swedish?
Yes. It answers in the language the customer writes in, from the same material. At Micki of Sweden, eight languages appeared in the conversations.
What does it cost?
From SEK 3,900 a month, excl. VAT. We set the exact price after the demo. What affects the price is covered in the guide to costs.
05Get started
See how it would answer in your store
In a short demo we show how an AI assistant can answer your customers' questions, using your own material. It takes a quarter of an hour. From SEK 3,900 a month excl. VAT, with the exact price set after the demo.